Maintenance Request

If you are leasing a property through Atlanta Intown – Your Intown Home, and you have an issue at your property that requires maintenance, then please complete the form below. Your Lease requires that all maintenance requests be submitted in writing. Completing this form will comply with this requirement and allow us to coordinate the required maintenance in a timely manner.

Emergency Maintenance:

Issues that constitute an Emergency:  Anything related to the property under lease that is an immediate threat to life, health or the property. If the situation is life threatening, please call 9-1-1 immediately and report to us after the situation is under control and the authorities are on the scene.

Gas Smell:  If you believe you smell gas, please walk outside and call Atlanta Gas Light at 877-427-4321.  Ask other residents to remain outside until gas company personnel arrive on the scene.  Do not do anything that may cause a spark including ringing doorbells or using electronic devices.

Power Outage:  If your power (electricity) is out, please call Georgia Power at 888-891-0938

Water: 
If water is running or leaking from a fixture (tiolet, sink, etc.), please locate the shut-off valve for that fixture and turn clockwise to shut off the water supply to that fixture.  If the main water line is broken, please call the water company that services your home.

Emergencies:  Examples of severe emergencies that require our immediate attention: fire, flood, sewage back-ups, roof leaks, lightning strike, broken water pipes, a fallen tree onto the house, etc.

Please Note the following important messages:

  • If you claim you have an emergency and we discover that one never existed, you will be charged the service cost from the contractor who responded to the call. Unnecessary calls will cost you money. Do not call after hours unless a true emergency actually exists.

  • If we discover through the contractor that the problem is one of your making, then you will be charged for the entire cost of the service call from the contractor.

  • If you make an appointment with any contractor and you or a person 18 years old or older is not present when the contractor arrives, then the contractor will not enter the property and you will be charged a fee as described in your lease for the trip charge.

When completing the form below, please make sure that we have your best contact phone numbers as the office staff or the contractor will call to seek more detail about the problems that are occurring at the property. Failure to respond to our calls will simply result in extended delays in someone getting out to the property.

PICTURE WORTH 1.000 WORDS - Please send a photo, if relevant, to help us understand the nature of the issue. Send to "Repairs@YourIntownHome.com"

  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • 1+19 = *
  •   
254 N. Highland Ave., N.E., Suite 230-254, Atlanta, GA 30307